Backend POS control, without the terminal
A single backend Order Control Center to create, pay, reconcile, invoice, cancel and monitor point of sale orders — phone, delivery and corporate business, handled without opening a register.
The problem
Native point of sale assumes a cashier at a session-bound terminal, so back-office staff have no natural place to enter phone, delivery, and corporate orders, or to fix a short payment, cancel with a reason, and see every order and its status in one place. They end up juggling manual steps across sales, inventory, and accounting to reproduce what a terminal order does automatically.
The solution
POS Backend Workflow — Control Center gives operations staff one workspace: create off-terminal orders with a guided wizard, resolve payment differences inline, cancel with a tracked reason, print backend receipts, and watch cashier and multi-location performance — all from a single board grouped by order stage.
Everything backend POS operations need
Every capability below is implemented in the module.
Order Control Center
A consolidated kanban board and list, grouped by workflow stage, showing every backend order and the actions available on it.
Backend order creation
A guided wizard for phone, delivery, corporate and correction orders, with product lines and session selection — no register required.
Guided payment reconciliation
A dedicated wizard walks the operator through a short or over payment — record the extra payment, write it off, or accept the gap.
Tracked order cancellation
Cancel a backend order through a reason wizard that captures why, who, and when — feeding directly into cancelled-order analysis.
Backend receipt printing
Generate and print a standard POS receipt for any backend order, so off-terminal sales get the same documentation as terminal sales.
Cancelled-order analysis
A filtered list of every cancelled order with its reason, user, and timestamp, so managers can spot patterns and losses.
Real-time monitoring dashboard
Live sales, cashier performance, and multi-location metrics in one dashboard, placed beside order management so managers can act on what they see.
Customer feedback dashboard
Collect and review satisfaction ratings and comments per order, with a full chatter history on every feedback record.
Cashier and multi-location oversight
Built on ``pos_hr``, so every order and metric ties back to the employee and store that handled it, across as many locations as you run.
How it works
Create the order
Open the backend order wizard, pick the channel — phone, delivery, corporate or correction — and add product lines against an open session.
Take payment
Record the payment. If it falls short or runs over, the reconciliation wizard guides you through acknowledging and posting the difference on the spot.
Track it through the Control Center
Watch the order move across workflow stages on the kanban board or list, with every next action — invoice, refund, print, reconcile — in context.
Close and analyze
Print the backend receipt, review cancelled orders and customer feedback, and check cashier and multi-location performance on the monitoring dashboard.
Frequently asked
No sales fog. If your question isn't here, email us and we'll answer it the same way.
Yes. The backend order wizard creates the order against an open session on the point of sale you select, so payments, picking, and reporting stay consistent with a normal terminal order.
Buy it on the Odoo App Store
Purchase, download and install directly from the official Odoo Apps Store — you'll always get the latest supported build.
POS Backend Workflow — Control Center
Phone, delivery and corporate orders created from the back office, with guided payment reconciliation, reasoned cancellation and live multi-location monitoring in one control center.
Buy on Odoo App Store