Turn phone orders into routed, trackable branch orders.
One screen for your call center to capture delivery and reservation orders, transfer them to the right branch, and follow every order from ring to delivery to paid — right inside Point of Sale.
The problem
Multi-branch food, grocery, and delivery businesses take a large share of their orders by phone, yet Point of Sale is built around a single walk-in cashier at a single location. Operators re-key orders into WhatsApp, spreadsheets, or paper tickets, then phone the branch to confirm — losing line notes, dropping special instructions, and leaving no auditable trail of what was promised, transferred, or collected on delivery.
The solution
Cerevantix POS Call Center gives operators one screen to capture an order, route it to one or many branches, and push it straight into the receiving branch's live POS cart. Every state — transferred, accepted, preparing, out for delivery, delivered, paid — is tracked end to end, cancellations require a personal authorization code, and a live cross-branch dashboard shows exactly what is happening right now.
Everything a call center needs, built into POS
Every capability below is implemented in the module.
Central Order Capture
Call center operators build delivery or reservation orders with customer details, order lines, quantities, discounts, and special instructions before routing to a branch.
Transfer to One or Many Branches
Route an order to a single receiving branch, or broadcast it to several at once so the first available branch can accept it.
Complete Order Lifecycle
Every order moves through a clear statusbar — transferred, accepted, preparing, out for delivery, delivered, paid — with dedicated action buttons at every step and a full chatter history.
Live Cross-Branch Dashboard
A kanban dashboard grouped by state gives managers a real-time picture of every order across every branch, from newly transferred through delivered and paid.
Authorized Cancellations, Fully Logged
Cancelling an order requires a reason and a personal authorization code checked against the requesting user's password; every attempt, successful or denied, is written to a searchable cancellation log.
Hub & Branch Roles on Every POS Config
Mark any Point of Sale configuration as a call center hub or a receiving branch, and choose exactly which branches a hub is allowed to route orders to.
Per-User Cancellation Code
Every user gets an individual cancellation authorization code, so cancellation approval is always attributable to a specific person, not a shared credential.
In-POS Call Center Button
Branch cashiers see a dedicated call center button in the POS navbar with a live badge showing how many incoming orders are waiting.
Accept and Load Straight into the Cart
From the POS screen, cashiers review an incoming order's lines and special instructions, then accept it to load every line straight into the active cart, or reject it back to the queue.
How it works
Capture the Order
A call center operator takes the phone call and builds the order — products, quantities, discounts, delivery or reservation details, and special instructions.
Route to a Branch
The order is transferred to one branch or broadcast to several; the first branch to accept it takes ownership.
Prepare and Deliver
The branch works the order through preparing, out for delivery, and delivered, marking it paid once payment is collected.
Track and Reconcile
Managers watch every order's state on the live dashboard, review the cancellation log, and confirm that every collection was authorized.
Frequently asked
No sales fog. If your question isn't here, email us and we'll answer it the same way.
No. It extends standard Point of Sale — any existing session, cashier, and payment method keeps working exactly as before. You simply mark the POS configurations you want to use as a call center hub or a receiving branch.
Buy it on the Odoo App Store
Purchase, download and install directly from the official Odoo Apps Store — you'll always get the latest supported build.
POS Call Center
Take phone orders centrally and transfer them to one or many branches, tracked on a live cross-branch dashboard through to pay-on-delivery collection — with every cancellation code-authorized and logged.
Buy on Odoo App Store