Answer every product question before it costs you the sale.
Curated FAQs, customer questions, and a moderation workflow built directly into your Odoo 19 website product pages — so shoppers get answers and you get fewer support tickets.
The problem
Shoppers abandon product pages when sizing, materials, shipping, or warranty questions go unanswered. Generic help centers and shared FAQ pages are not scoped to the product in front of the customer, so store teams field the same repetitive questions by email or chat — and merchants with large catalogs cannot hand-write FAQs for every SKU.
The solution
Website Product FAQ adds a searchable, categorized FAQ section directly to every product page, backed by a moderated ask-a-question channel and reusable FAQ templates. Shoppers self-serve answers at the moment of decision; merchants curate once and apply FAQs across hundreds of similar products in minutes.
Everything a product FAQ needs
Every capability below is implemented in the module.
Curated Q&A management
Rich text answers with images and video, manual ordering, and a publish/unpublish toggle on every FAQ entry.
Three frontend layouts
Accordion, tabs, or cards — choose the mobile-responsive, collapsible display that fits each product.
FAQ categories
Color-coded categories group questions — shipping, returns, specs — with clickable chips right on the storefront.
On-page search & duplicate suggestions
Shoppers search a product's FAQs instantly, and similar existing answers surface as they type a new question.
Customer ask-a-question channel
Shoppers submit questions straight from the product page; every submission lands in a dedicated moderation queue.
Moderation workflow
Chatter-tracked states — new, answered, published, rejected, spam — with email notifications to customer and admin.
Promote to FAQ
Turn an approved customer answer into an official, published FAQ in one click — curated and community content in one list.
Reusable FAQ templates
Build a template with FAQ lines once, then apply it to any number of products at once with the Apply Template wizard.
Voting, analytics & SEO
Helpfulness voting and view counters on every FAQ, plus FAQPage JSON-LD structured data for search engines.
How it works
Enable & configure
Turn on the FAQ section from Website Settings and choose accordion, tabs, or cards as the default layout.
Build FAQs or a template
Add FAQ entries per product, or build a reusable template once and apply it across many products at once.
Shoppers search & ask
Shoppers search existing FAQs, vote on how helpful each answer is, or ask a new question if theirs is not covered.
Moderate & promote
Review submitted questions in the queue, answer them, and promote the best ones into official FAQs.
Frequently asked
No sales fog. If your question isn't here, email us and we'll answer it the same way.
Yes. The FAQ section installs into the standard website_sale product page template and inherits your website's own theme styling automatically.
Buy it on the Odoo App Store
Purchase, download and install directly from the official Odoo Apps Store — you'll always get the latest supported build.
Website Product FAQ
Per-product Q&A on the storefront in three layouts, with categories, on-page search and duplicate suggestions, a customer ask-a-question channel, moderation, reusable templates and voting analytics.
Buy on Odoo App StoreMore Odoo website apps
Website Product Image Layers
Composite attribute-driven image layers into a flicker-free live preview on the product page, managed by drag-and-drop ordering and batch upload — without generating a variant for every combination.
Website Product Internal Reference
The internal reference shown across the storefront and protected from Odoo's silent variant wipe — with pattern-based generation, uniqueness enforcement, a change audit trail and customer-specific codes.
Website Product Name
A separate, translatable storefront name for every product — built from naming templates, edited spreadsheet-style in bulk, checked for duplicates and gaps, and rendered everywhere shoppers look.
Website Product Quote Request
A variant-aware quote flow alongside the normal cart — quote-only and quote-optional products, explained price hiding, guest submissions with attachments, and a backend approve, price, and convert workflow with a customer portal.
Website Product Related Accessories
Curated and auto-suggested accessory blocks with one-click add-to-cart, bundle discounts, and a cross-sell analytics dashboard.
Website Product Sequence & Grouping
Per-category product ordering and merchandising groups that actually render on the storefront, with attribute-value ordering and a backend preview — reliable where Odoo's single global order number often has no visible effect.