Warranty claims, handled end to end.
Track coverage, expiry, and multi-party claims for every piece of equipment you sell, install, or service — from a single guided Odoo app.
The problem
Warranty terms live in spreadsheets and inboxes, so staff cannot answer a simple question: is this unit still covered, and where does its claim stand? Disputed claims, expired-but-honored warranties, and missed renewal revenue follow.
The solution
Cerevantix Equipment Warranty Management gives every serial number a coverage policy, computes expiry automatically, and routes claims between customer, dealer, and supplier — with escalation rules, bulk renewals, and a self-service portal built in.
Everything a warranty desk needs
Every capability below is implemented in the module.
Coverage Policies
Define duration, start trigger (purchase, install, or registration), and what is covered or excluded — once per policy, reused across products and serial numbers.
Automatic Expiry Tracking
Every registered unit computes its own start and end date and status — in warranty, expiring soon, or expired — refreshed daily with no manual date-keeping.
Multi-Party Claim Lifecycle
Claims move through draft, submitted, approved, rejected, and closed, with a Currently With field that tracks whether a claim sits with the customer, dealer, or supplier.
Configurable Escalation Rules
Auto-approve low-priority claims, escalate ones sitting too long, raise priority, or re-route to another party — all set from a rules list, no code required.
Bulk Renewals
Select any number of expiring or expired units and renew them in one action, resetting reminders and logging the new expiry to each equipment's chatter.
Customer & Partner Portal
Customers log in to see their registered equipment, submit a new claim against it, and follow status and history without calling support.
Guided Setup Wizard
Create a starter policy, set the expiry notification window, and seed claim types for your industry in one guided form — a working system in minutes.
Email Notifications & Templates
Submitted, approved, rejected, and closed claims, plus expiry reminders, send from editable templates with a preview and test-send wizard before anything reaches a customer.
Operations Dashboard & Reporting
Kanban, graph, and pivot views show active versus expiring versus expired units and claim volume by state, type, and month, with drill-down to every underlying record.
How it works
Define Coverage
Set up a warranty policy with duration, start trigger, and coverage terms, then assign it to products or individual equipment.
Register Equipment
Log serial numbers against customers; start and expiry dates, and live warranty status, are calculated automatically.
Handle Claims
Customers or staff open a claim; it routes between customer, dealer, and supplier, with escalation rules acting on aged or urgent cases.
Renew & Review
Bulk-renew expiring warranties and track claim volume, SLA performance, and coverage cost from the reporting dashboard.
Frequently asked
No sales fog. If your question isn't here, email us and we'll answer it the same way.
No. It depends only on Mail, Product, and Portal, so it installs and works standalone alongside whatever other apps you already run.
Buy it on the Odoo App Store
Purchase, download and install directly from the official Odoo Apps Store — you'll always get the latest supported build.
Equipment Warranty Management
Coverage policies with automatic expiry tracking, a multi-party claim lifecycle, configurable escalation rules, bulk renewals and a customer and partner portal.
Buy on Odoo App Store