Antisocial behaviour cases, defensibly tracked end to end.
A purpose-built case management workflow for housing teams handling nuisance and ASB complaints — from first report through a gated enforcement ladder to an audit-ready resolution, on standard Odoo.
The problem
Housing associations, local authorities and letting agents log antisocial behaviour and nuisance complaints in spreadsheets, shared inboxes or free-text CRM notes. These tools record that a complaint exists but not the structured facts a case needs — who reported it, whether anonymity was requested, how many incidents have accumulated, or whether a regulatory threshold has been crossed — leaving teams exposed when a case reaches a formal notice or hearing.
The solution
Every ASB case gets a structured record, a prerequisite-gated enforcement ladder from verbal warning through to a Community Protection Notice and enforcement, auto-generated warning letters, and configurable regulatory-threshold alerts — all on standard Odoo, with a full chatter audit trail and no proprietary property module required.
Everything an ASB case needs
Every capability below is implemented in the module.
Structured Case Log
Capture reporter, anonymity preference, behaviour type and incident count against an auto-sequenced case reference, linked to its tenancy.
Gated Enforcement Ladder
Escalate from verbal warning to written warning, formal notice, Community Protection Notice and enforcement — each step blocked until its prerequisite is met.
Auto-Generated Warning Letters
Each escalation drafts an editable warning letter with a printable PDF report, tracked against the case for the evidence trail.
Regulatory Threshold Alerts
A configurable trigger (default 3 incidents in 6 months) flags the case, schedules a review activity and posts to the chatter automatically.
Self-Contained Tenancy Record
Works with standard Odoo — no proprietary property module required. Each tenancy shows its full case count and history in one place.
Quick On-Site Incident Capture
Log a single incident in minutes with severity, measured noise level, witness and anonymous-reporter fields — no need to open the full case form.
Configurable Behaviour-Type Catalogue
Tailor the list of nuisance and ASB behaviour types to your own jurisdiction and policies from a simple configuration screen.
Full Audit Trail
Every status change, message and action is timestamped via standard Odoo chatter, with followers and scheduled activities for accountability.
Compliance Reporting
Pivot and graph views break down cases by behaviour type, status and month so managers and auditors can evidence consistent handling.
How it works
Log the report
Open a case against the tenancy, record who reported it, their anonymity preference and the behaviour type.
Record incidents
Log each occurrence with severity, noise level, witness and location as it happens, on-site or at the desk.
Escalate through the ladder
Advance from verbal warning to written warning, formal notice, CPN and enforcement — each gated on the prior letter.
Resolve with evidence
Close the case with a complete chatter audit trail and printable warning letters ready for a hearing.
Frequently asked
No sales fog. If your question isn't here, email us and we'll answer it the same way.
No. The module ships its own lightweight tenancy record and works on standard Odoo, so there is no dependency on any proprietary property-management add-on.
Buy it on the Odoo App Store
Purchase, download and install directly from the official Odoo Apps Store — you'll always get the latest supported build.
Antisocial Behaviour & Nuisance Case Management
Structured case logs, quick on-site incident capture, auto-generated warning letters and regulatory threshold alerts — escalated through a gated enforcement ladder with a full audit trail.
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