Every warranty, tracked automatically from sale to claim.
Cerevantix Sales Warranty turns every confirmed sales order into a tracked warranty record, gives customers a branded self-service portal, and enforces SLA-driven claim resolution — all inside Odoo.
The problem
Once a product ships, warranty coverage becomes invisible. Staff dig through invoices and spreadsheets to answer "is this still covered?", records fall out of sync, and honored-but-expired claims quietly leak margin while customers have no way to check coverage themselves.
The solution
Sales Warranty creates a tracked warranty record the moment a sales order is confirmed, calculates start and end dates automatically, and gives staff and customers a single source of truth — from claim intake through SLA-enforced resolution and renewal.
Everything after-sales needs, built in
Every capability below is implemented in the module.
Automatic Warranty Creation
Every confirmed sales order creates the right warranty records automatically — one per line or one per unit — with start and end dates calculated from the product's coverage period. No manual entry, no missed units.
Warranty Templates & Industry Presets
Define reusable policy templates — duration, renewal terms, SLA response time, auto-approval rules — and apply them by product so every sale is covered correctly by default.
Claim Lifecycle & SLA Escalation
Claims move through Pending Review, Needs Info, In Warranty, Out of Warranty and Resolved with a response deadline computed from the template's SLA. Overdue claims are automatically flagged and escalated to the responsible user.
Service & Repair Logging
Route approved claims straight into a repair, replacement or inspection record, track technician and cost, and keep the full service history attached to the warranty.
Renewal Engine
Renewable warranties can be extended in one click, near-expiry coverage triggers automatic reminder emails, and managers can run bulk renewal or reminder campaigns across selected warranties.
Guided Setup Wizard
A one-screen setup wizard creates ready-to-use warranty templates for electronics, appliances, automotive, machinery and furniture, so a working configuration exists in minutes, not hours.
Bulk & CSV Assignment
Register existing stock in bulk — by quantity or by uploading a CSV of partner, product and serial references — instead of creating warranty records one at a time.
Branded Customer Portal
Customers see a Warranties card on their My Account page, browse their coverage, view claim status and file a new claim — all without contacting support.
PDF Certificates & Product-Page Coverage
Customers download a branded PDF warranty certificate on demand, and shoppers see coverage duration and terms directly on the product page before they buy.
How it works
Configure coverage
Run the guided setup wizard or build warranty templates by hand, then set the default duration and renewal terms on each product.
Sell and auto-track
Confirming a sales order automatically creates the matching warranty records with the correct start and end dates — no extra steps for sales staff.
Customers self-serve
Buyers check coverage, download their certificate, and file a claim from a branded portal page any time, day or night.
Resolve within SLA
Staff triage claims, log service or repair work, and let automatic escalation catch anything running past its deadline — while renewals keep coverage current.
Frequently asked
No sales fog. If your question isn't here, email us and we'll answer it the same way.
No. Sales Warranty is fully self-contained on Odoo Community — claims and service/repair logging are built into the module, so there is nothing extra to install or subscribe to.
Buy it on the Odoo App Store
Purchase, download and install directly from the official Odoo Apps Store — you'll always get the latest supported build.
Sales Warranty
Warranties created automatically from the sale, then run through SLA-enforced claims, service logging and renewals — with PDF certificates and a branded portal where customers check their own coverage.
Buy on Odoo App Store