One workspace for every night shift, documented and escalated.
Hotel Night Porter & Guest Incident Log unifies patrol rounds, fire panel checks, and guest incident reporting in a single Odoo workspace, with automatic escalation and a glanceable morning handover for day managers.
The problem
One night porter covers the whole overnight shift alone — patrols, fire panel checks, late arrivals, and anything that goes wrong with a guest. When a theft, injury, or security incident happens, it often ends up as a few lines in a paper logbook or a free-text note. Months later, when that incident resurfaces as an insurance claim or police enquiry, nobody can reconstruct who was on shift, what was checked, or what exactly happened.
The solution
Hotel Night Porter & Guest Incident Log gives porters one structured workspace for the whole shift: patrol tracking, fire panel checks, and a guest incident register with severity, parties, and evidence all in one record. Serious incidents escalate automatically to managers, and the day manager gets a glanceable handover dashboard and PDF report instead of reading chatter history record by record.
Everything the overnight shift needs
Every capability below is implemented in the module.
Unified Night-Shift + Incident Workspace
Patrol rounds, fire panel checks, late arrivals, and guest incidents live in one connected workflow instead of two separate products.
Automated Sequential Reference Numbering
Every shift log and incident gets a traceable, gap-free reference number, built for audits and claim tracing.
Structured Guest Incident Register
Predefined categories (theft, damage, security, injury) and a multi-guest / multi-room rollup keep liability-critical detail consistent.
Graduated Injury Severity & Medical Follow-up
A None / Minor / Serious / Hospitalized scale conditionally reveals medical-followup fields, instead of a single yes/no injury flag.
Automatic Escalation & Notification
Serious+ injuries, police reports, or insurance claims post to the chatter, create a manager activity, and can email a configured address — nothing depends on memory.
CCTV, Police Report & Insurance Claim Tracking
A CCTV reference, a Not Reported / Report Pending / Filed / Case Closed police sub-workflow, and insurance claim tracking keep a complete, documented claim trail.
Staged Workflow with Full Audit Trail
A Draft → Confirmed → Done workflow with automatic chatter tracking records who changed what and when, on every log and incident.
Evidence Access Audit Log
A Review Evidence action logs who opened sensitive photos or CCTV references on an incident, giving GDPR-relevant accountability.
Day-Manager Handover Dashboard & Patrol Tracker
A kanban summary card and a visual patrol-completion tracker let the day manager absorb the overnight picture in seconds.
How it works
Start the shift log
The porter opens a night log, optionally pre-filled from a shift template, and records patrols, fire panel checks, and late arrivals.
Log any incident
A guest incident linked to the shift captures category, severity, parties involved, and attached evidence.
Escalation fires automatically
Serious+ injuries, police reports, or insurance claims notify managers instantly through chatter, an activity, and an optional email.
Day manager reviews & closes
The handover dashboard and PDF report let the day manager review and close logs and incidents in seconds.
Frequently asked
No sales fog. If your question isn't here, email us and we'll answer it the same way.
No. It works with the standard Odoo contact (res.partner) as the guest record, so there is no lock-in to a proprietary hotel base module.
Buy it on the Odoo App Store
Purchase, download and install directly from the official Odoo Apps Store — you'll always get the latest supported build.
Hotel Night Porter & Guest Incident Log
Overnight patrol logging and a structured guest incident register with automatic escalation, CCTV, police and insurance tracking — handed over on a morning dashboard.
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