One clear number for every helpdesk ticket you handle
Configurable, per-team ticket numbering for Odoo Helpdesk — with email subject tagging and structured timesheet traceability, so every ticket has one dependable reference from creation to invoice.
The problem
Odoo Helpdesk tickets are identified only by an internal database ID — not a stable reference agents and customers can cite on calls, in emails, or on invoices. Teams handling real ticket volume need a predictable, searchable number that travels consistently across the ticket, its email thread, and the timesheets logged against it.
The solution
Cerevantix Helpdesk Ticket Numbering gives every ticket a configurable, human-readable number the moment it is created — manually or by email — with per-team schemes, a company-wide default, and the number carried straight through to email subjects and timesheet reporting.
Everything a support team needs to number tickets right
Every capability below is implemented in the module.
Automatic Ticket Numbering
Every ticket gets a unique, human-readable number the moment it is created, whether entered manually or arriving by email.
Per-Team Sequences
Each helpdesk team can run its own numbering scheme, falling back automatically to one company-wide default when a team has none configured.
Configurable Number Format
Set prefix, suffix, zero-padding and a starting value, with %(year)s/%(month)s/%(day)s placeholders so numbers can encode the date.
Flexible Reset Rules
Choose never, monthly, or yearly counter resets per scheme, so numbering behavior is explicit and predictable.
Centralized Configuration
Every numbering setting lives on one dedicated screen (Helpdesk > Configuration > Ticket Numbering) instead of scattered across team and general settings.
Email Subject Tagging
Outgoing ticket emails and notifications get the ticket number tagged into the subject line so agents and customers can search and reference it.
Per-Team Tagging Toggle
Teams that prefer plain subjects can switch off tagging without touching numbering.
Timesheet Traceability
The ticket number is exposed as a structured, filterable column on timesheets, so billable time can be traced and reported back to its ticket.
Duplicate-Safe & Multi-Company
A validation constraint blocks conflicting numbers on edit, and numbering resolves correctly per company.
How it works
Configure
Set up the company-wide default numbering scheme, then add per-team schemes for any team that needs its own prefix or format.
Create
A ticket is created, manually or by incoming email, and instantly receives its number from the resolved scheme.
Communicate
The number is tagged into email subjects, when enabled, so agents and customers can reference it in the same thread.
Track
When time is logged against the ticket, the number rides along onto the timesheet as a structured, reportable field.
Frequently asked
No sales fog. If your question isn't here, email us and we'll answer it the same way.
Yes. Numbering is applied identically regardless of how the ticket was created — manually in the backend, through the portal, or via an incoming mail alias — so no ticket slips through unnumbered.
Buy it on the Odoo App Store
Purchase, download and install directly from the official Odoo Apps Store — you'll always get the latest supported build.
Helpdesk Ticket Numbering
Per-team ticket sequences with configurable formats and reset rules, tagged into email subjects and carried onto timesheets — a stable reference in place of a database ID.
Buy on Odoo App Store