Self-Service Ticket Exports, Built Into the Portal
Let customers and partners filter, preview, and export their own Helpdesk tickets to Excel, CSV, or PDF - or email the file straight from /my/tickets. No backend access, no admin tickets, no manual data pulls.
The problem
Portal customers and partners can see their Helpdesk tickets, but Odoo's standard portal is read-only and screen-bound. Every request for a status summary, an SLA reconciliation, or an offline record turns into a manual export chore for your support team - copy-pasting, screenshotting, or running a backend export on someone else's behalf.
The solution
Portal Ticket Export puts self-service data extraction directly on /my/tickets. Users filter by date, stage, status, priority, and team, choose exactly which columns to include, preview the result, and download or email an Excel, CSV, or PDF file in seconds - with zero configuration and zero backend access required.
Everything the portal was missing
Every capability below is implemented in the module.
Three Export Formats
Choose Excel (.xlsx), CSV, or PDF at export time, so the file matches what you will actually do with it - spreadsheet analysis, a data pipeline, or a document to share.
Rich Filtering
Narrow tickets by date range, stage, status, priority, and team before exporting, so the file is already the exact set you wanted - no cleanup required afterward.
Custom Column Selection
Pick exactly which fields appear in the export from a checkbox grid, including any custom (x_) fields your organization has added to tickets.
Export Preview
See the exact rows and columns before generating the file, with a live count of matching tickets, so you can confirm scope before committing.
Email Delivery
Send the finished export to yourself or a colleague by email instead of downloading it, straight from the export form.
Export History & Status
Every export is logged with a Draft, Generated, Sent, or Failed status badge, so users always know what was produced and delivered.
Inline Export From the List
Export a single ticket as PDF or Excel directly from the ticket list, without leaving the page you are already viewing.
Pagination Controls
A rows-per-page selector (10, 25, 50, or 100) makes long ticket histories easy to browse and narrow down before exporting.
Branded Output, Zero Setup
Excel and PDF exports use a clean, branded template out of the box - no configuration needed before the first export.
How it works
Browse Your Tickets
Open /my/tickets and use pagination or existing filters to find the tickets you need.
Filter & Pick Columns
Narrow by date, stage, status, priority, and team, then choose exactly which columns to include.
Preview the Result
Review the matching rows and columns before generating anything, with a live ticket count.
Download or Email
Generate an Excel, CSV, or PDF file instantly, or have it emailed to yourself or a colleague.
Frequently asked
No sales fog. If your question isn't here, email us and we'll answer it the same way.
This listing targets Odoo 19's Helpdesk app (Enterprise). Matching Odoo 18 and Odoo 17 editions are also available, built against each version's own Helpdesk module.
Buy it on the Odoo App Store
Purchase, download and install directly from the official Odoo Apps Store — you'll always get the latest supported build.
Portal Ticket Export (Excel/CSV/PDF, Filters, Preview & Email)
Excel, CSV and PDF ticket exports run by portal customers themselves — filtered by date, stage, status, priority and team, with column selection, a preview, and email delivery.
Buy on Odoo App Store