The FAQ that learns what customers actually ask
Categorized, searchable FAQs with ranked results, helpful-voting and analytics that show which answers are missing — so every unanswered question becomes a captured lead, not a lost customer.
The problem
Customers ask the same shipping, return and product questions again and again, and every one lands in your support inbox. Off-the-shelf FAQ pages are just a static list: no search ranking, no idea which answers are missing, and no path forward when the FAQ fails — so agents keep re-typing the same replies while good content quietly goes stale.
The solution
Website FAQ gives you a managed knowledge base: categorized, tagged, ranked-search FAQs published to a branded portal, with helpful-voting and analytics that show exactly which questions customers search for and which answers come up empty — plus a moderation queue so no unanswered question is ever lost.
Everything a self-service FAQ needs
Every capability below is implemented in the module.
Ranked Search, Not a Dead End
Full-text search scores and ranks results instead of a flat filter, and every zero-result search is logged so you know exactly which answers are missing.
Related Question Suggestions
Every FAQ surfaces related questions by shared tags and category, so one visit resolves more doubt instead of sending customers back to search.
FAQ Analytics Dashboard
Track top search queries, zero-result searches and per-category view performance in one dashboard, so content decisions are driven by data rather than guesswork.
Was This Helpful? Voting
Every published answer collects a public helpful-score, so weak or outdated FAQs surface themselves for review instead of quietly failing customers.
Unanswered Questions, Captured
When search comes up empty, customers can submit their question through an ask form; it lands in a moderation queue instead of disappearing.
Draft, Review, Publish
Every FAQ moves through a draft, review and published workflow with full chatter history, author and last-updated tracking for auditable content.
Guided First-Run Setup
A setup wizard auto-creates the FAQ menu and seeds sample categories and questions, so the app is usable within minutes instead of stuck behind a missing-menu support ticket.
Role Templates Built In
Moderator and Administrator access groups ship ready to assign, so you skip Odoo's fiddly access-rights configuration entirely.
Categorized, Tagged, Multilingual
Organize questions into categories and cross-cutting tags, publish in every language your website supports, and pin the most important answers to the top.
How it works
Run the Setup Wizard
One click creates the FAQ menu and seeds sample categories, tags and questions to get you started.
Write and Organize
Add questions, group them into categories, and cross-link related topics with tags.
Review and Publish
Move each FAQ through draft, review and published states before it goes live on the website.
Watch and Improve
Use search analytics, zero-result logs and helpful-votes to see exactly which answers to add or fix next.
Frequently asked
No sales fog. If your question isn't here, email us and we'll answer it the same way.
Yes. It gives you managed, categorized, searchable FAQ content with publishing controls and analytics — capabilities the plain website builder does not offer.
Buy it on the Odoo App Store
Purchase, download and install directly from the official Odoo Apps Store — you'll always get the latest supported build.
Website FAQ — Analytics, Search & Question Capture
Categorized, searchable FAQs with ranked results, helpful-voting and analytics that show which answers are missing — so every unanswered question becomes a captured lead.
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