Request, route, and respond to every customer review
Online Reputation & Review Response turns scattered reviews and complaints into one accountable workflow inside Odoo — from the first star rating to the final reply.
The problem
Happy customers rarely leave a review, while a single unanswered one-star post can cost more than a month of marketing. Reviews pile up across Google, Booking, TripAdvisor and Trustpilot with no central record, no response-time tracking, and no way to show a manager how reputation is actually trending.
The solution
Online Reputation & Review Response closes the loop inside Odoo: request reviews automatically after a sale or invoice, route happy customers to public platforms and unhappy ones to a private recovery queue, then reply from a template library and track it all on one analytics dashboard.
Everything you need to manage reputation
Every capability below is implemented in the module.
Centralized Review Register
Every review lands in one filterable list with reference, date, customer, platform, score and status — no more scattered spreadsheets.
One-Click Review Requests
Branded emails with clickable star links need no login or form. Customers rate you in one tap, straight from their inbox.
Smart Rating Routing
High ratings are guided to public platforms like Google and Trustpilot; low ratings are captured privately first, based on a configurable threshold.
Automated Request Triggers
Fire review requests automatically on sale confirmation or invoice validation, or send manually from any order — no more chasing by hand.
Negative Feedback Recovery Queue
Every private complaint becomes a trackable record with theme, owner and recovery status, so nothing is a dead end.
Response Template Library
Reply to public reviews and acknowledge complaints in seconds with a reusable library of public-reply and complaint-acknowledgment templates.
Draft-to-Done Workflow with Audit Trail
Each review moves through Draft, Confirmed and Done with full chatter history, so handling is always accountable.
Reputation Analytics Dashboard
Graph and pivot views surface average response time, rating trends, and recovery rate by theme and platform — the metrics managers are judged on.
Linked to Customers and Orders
Jump straight from a review to its customer or source order, with a review count badge on every partner record.
How it works
Request
Send a review request automatically on sale confirmation or invoice, or trigger it manually with one click.
Rate
The customer taps a star rating straight from the email — no login, no form.
Route
High ratings go to a public review platform; low ratings open a private complaint form instead.
Resolve & Respond
Reply from the template library, track response time, and mark the case recovered or lost on the analytics dashboard.
Frequently asked
No sales fog. If your question isn't here, email us and we'll answer it the same way.
Not in this version. The app focuses on requesting, routing and managing reviews inside Odoo; structured manual logging of external reviews is supported, while live API sync is a future consideration.
Buy it on the Odoo App Store
Purchase, download and install directly from the official Odoo Apps Store — you'll always get the latest supported build.
Online Reputation & Review Response
A centralized review register with one-click and automated review requests and smart rating routing — plus a negative-feedback recovery queue, response templates and reputation analytics.
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