Employee complaints, handled right from intake to resolution.
A confidential, SLA-tracked channel for employees to raise complaints and grievances, with investigation, appeal, and legal-hold workflows built for HR and compliance teams.
The problem
Without a proper channel, complaints get raised by email, verbally, or through ad-hoc spreadsheets. Cases get lost, response deadlines slip, there is no audit trail if a dispute escalates, and employees who fear retaliation simply stay silent. HR is accountable for resolving grievances but lacks a structured way to intake, route, and record them.
The solution
A complete Odoo module for employee complaint and grievance management: confidential and anonymous intake, SLA-tracked routing to HR and investigators, a full investigation and appeal workflow, and a tamper-evident audit trail with legal hold — so every case is handled consistently and defensibly.
Everything a grievance procedure needs
Every capability below is implemented in the module.
Structured Intake & Categories
Complaints are logged with categories and tags so every case is classified and routed consistently instead of landing in a generic inbox.
Confidential & Anonymous Submission
Employees can raise sensitive issues without exposing their identity, while role-based confidentiality rules keep protected cases visible only to authorized officers and managers.
Employee Self-Service Portal
A "My Complaints" portal page lets employees track the status of every case they have raised instead of submitting into a black box.
Public Website Submission Form
A public web form lets any employee, even without a portal login, submit a complaint directly, with a confirmation page on submission.
SLA Tracking & Auto-Escalation
Every complaint carries a response deadline, and a scheduled job automatically escalates cases that are approaching or past that deadline so nothing ages silently.
Investigation & Witness Management
Assign a named investigator and record witnesses on the case, so a formal grievance investigation is documented from a single record.
Appeal Workflow
A complainant can contest a resolved outcome through a structured appeal step, reopening the case for further review.
Full Audit Trail & Legal Hold
Every status change, assignment, and message is tracked in the case chatter, and a case can be placed under legal hold to preserve its record for a dispute.
Case File Reporting & Analytics
Export a PDF case file for any complaint, and break caseload down by category, department, status, and resolution time in kanban, list, graph, pivot, and calendar views.
How it works
Submit
An employee submits a complaint from the portal, the public website form, or directly in the backend, choosing confidential or anonymous mode.
Route & Assign
The category and confidentiality rules route the case to an HR officer, manager, or a named investigator, with an SLA deadline attached.
Investigate
The investigator gathers evidence, records witnesses, and moves the case through its lifecycle while the SLA countdown is tracked.
Resolve or Appeal
HR closes the case with a documented reason, or the complainant appeals the resolution for a further review before the case is finally closed.
Frequently asked
No sales fog. If your question isn't here, email us and we'll answer it the same way.
Yes. The module supports confidential and anonymous submission modes, and role-based access rules ensure only authorized HR officers or managers can view a confidential case.
Buy it on the Odoo App Store
Purchase, download and install directly from the official Odoo Apps Store — you'll always get the latest supported build.
Employee Complaint Management
Confidential and anonymous intake through the portal or a public form, SLA tracking with auto-escalation, investigation and witness records, an appeal stage and a legal-hold audit trail.
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