Survey campaigns that close the loop on every customer moment
Bundle a survey, a target audience, a schedule and automated reminders into one campaign — then watch completion rate and NPS update live, all inside Odoo.
The problem
Odoo's native Survey app builds great questionnaires, but it does not decide who gets surveyed, when, or what happens after a response comes in. Teams end up sending invites one by one, exporting contact lists to outside tools, or skipping feedback collection altogether because the manual effort outweighs the payoff.
The solution
Customer Survey Management wraps any native survey in a campaign: pick a customer segment or an employee audience, schedule a one-time or recurring send, or trigger it automatically off a confirmed sale or a posted invoice — then follow up only the people who have not responded, with NPS and completion analytics tracked live.
Everything a survey program needs
Every capability below is implemented in the module.
Unified Campaigns
One record bundles a survey, a target audience, a schedule, reminders and analytics — instead of juggling separate tools for each step.
Audience Targeting
Select customer segments, specific customers, or employees, and see the resolved recipient count before anything is sent.
Flexible Scheduling
Send a campaign now, queue it for a future date, or repeat it on a recurring interval — days, weeks or months.
Event-Triggered Sending
Automatically request feedback the moment a sales order is confirmed or a customer invoice is posted — no manual step required.
Automated Reminders
Nudge only the people who have not responded, with a configurable delay and a cap on reminders per recipient.
Response Deadlines
Set a deadline in days after each send, so outstanding invitations naturally expire and response data stays time-bounded.
Live Response Analytics
Track sent, started, completed and outstanding responses, plus completion rate, for every campaign at a glance.
NPS & Satisfaction Scoring
Promoter, passive and detractor breakdown, a live NPS score and average satisfaction, computed from a scale question you choose per campaign.
Built on Native Survey
Reuses Odoo's own survey builder, branching logic and question types, so nothing is duplicated and every survey you already have keeps working.
How it works
Pick a survey
Build a new survey with Odoo's native builder, or reuse an existing one, and mark a scale question as the NPS driver.
Create a campaign
Bundle the survey with a target audience — customer segments, specific customers, or employees.
Set the trigger
Send manually, schedule a one-time or recurring send, or fire automatically off a sale confirmation or invoice posting.
Track results
Watch completion rate and NPS update live, while reminders automatically nudge only the recipients who have not answered.
Frequently asked
No sales fog. If your question isn't here, email us and we'll answer it the same way.
No. It builds on top of it. You keep using Odoo's own survey builder, branching logic and question types; this app adds the audience targeting, scheduling, reminders and analytics layer around it.
Buy it on the Odoo App Store
Purchase, download and install directly from the official Odoo Apps Store — you'll always get the latest supported build.
Customer Survey Management
Targeted audiences, scheduled and event-triggered sends, automated reminders, response deadlines and live NPS scoring layered onto Odoo's native Survey app — one campaign, end to end.
Buy on Odoo App Store