Keep tickets and purchase orders in sync — always
Create, link, and track Purchase Orders and RFQs directly from Helpdesk tickets — with automatic stage sync, a consolidated chatter audit trail, a state-wise dashboard, and read-only portal visibility for customers.
The problem
Support agents who need to buy a replacement part or trigger a warranty reorder have no structured way to raise that purchase from inside a ticket. Buyers who spot a quality issue on a PO have no native way to open a ticket against it either. The result is re-keyed vendor details, no audit trail, and tickets that say "waiting on parts" long after the PO has already shipped.
The solution
This app links Helpdesk tickets and Purchase Orders in both directions. Create or link a PO from a ticket (or a ticket from a PO), watch the ticket auto-advance to "PO Generated," and read the full purchase lifecycle straight from the ticket's own audit trail — no more switching screens to check status.
Everything to keep procurement and support in step
Every capability below is implemented in the module.
Create a PO from a ticket
A header button on the ticket opens a wizard that creates a new purchase order in one step, ready for the buyer to complete.
Create a ticket from a PO
The reverse flow: raise a support ticket directly from a purchase order when a quality or delivery issue needs tracking.
Link existing records, both ways
Link one or more existing purchase orders to a ticket, or existing tickets to a PO, through dedicated wizards — no re-entry of data that already exists.
Smart buttons on both records
The ticket shows a smart button for its linked purchase orders; the PO shows one for its originating ticket — one click to jump between them.
Automatic "PO Generated" stage
The ticket automatically advances to the "PO Generated" stage the moment a purchase order is created or linked, so status is never stale.
Consolidated PO audit trail
A dedicated notebook page on the ticket lists every purchase order event — created, confirmed, cancelled — alongside a chatter post for each, so support and procurement share one timeline.
State-wise purchase dashboard
A single list shows every helpdesk-linked purchase order grouped by state, so team leads can spot orders stalled on procurement at a glance.
Search filters on both sides
"Has Purchase Order" on the ticket list and "Has Helpdesk Ticket" on the PO list let agents and buyers filter straight to linked records.
Role-based access & per-team control
A dedicated security group gates who can create or link purchase orders from tickets, and each helpdesk team has its own "Allow Purchase Creation from Tickets" toggle plus settings to enable the integration and configure the auto-advance stage.
How it works
Enable in settings
Turn on the integration, choose the auto-advance stage, and allow purchase creation on the teams that need it.
Create or link from the ticket
Open the header button on a ticket to create a new PO or link an existing one.
Ticket stays in sync
The ticket stage advances automatically and every PO event is logged to the audit trail and chatter.
Track from the dashboard
Team leads review all helpdesk-linked purchase orders by state, and customers see read-only PO status on their portal tickets.
Frequently asked
No sales fog. If your question isn't here, email us and we'll answer it the same way.
No. It works with the standard Helpdesk and Purchase apps only — there is no separate widget module or third-party dependency to install or license.
Buy it on the Odoo App Store
Purchase, download and install directly from the official Odoo Apps Store — you'll always get the latest supported build.
Manage Purchase Orders with Helpdesk
Bidirectional Helpdesk-to-Purchase linking in both directions, with smart buttons on both records, an automatic "PO Generated" stage, a consolidated PO audit trail, a state-wise dashboard and read-only portal visibility.
Buy on Odoo App Store