Stop losing institutional knowledge to email threads and chat logs
Author SOPs, policies, FAQs, and runbooks with a review-and-approval workflow, automatic version history, quality scoring, and secure portal publishing — a complete Community-native knowledge base for Odoo 19.
The problem
Standard operating procedures, IT runbooks, HR policies, and support answers live scattered across email threads, shared drives, and chat messages. When the person who knows something is unavailable, work stalls. When a procedure changes, outdated copies keep circulating. When a customer or support agent needs an answer, nobody can point to the authoritative version.
The solution
Cerevantix Knowledge Base gives every team one authoritative home for content: authored with a review-and-approval workflow, tracked with automatic version history and one-click restore, scored for quality against templates, and published securely to employees, portal customers, or the public — all natively inside Odoo Community.
Everything a knowledge base needs
Every capability below is implemented in the module.
Review & approval workflow
Move every article through draft, review, approval, published, obsolete, and archived states, with reviewer assignment so nothing goes live unchecked.
Automatic version history
Every edit is snapshotted automatically, so authors and reviewers can compare a side-by-side diff and restore an earlier version with one click.
Content-health "Needs Attention" report
A dedicated queue flags stale, low-rated, or unreviewed articles so knowledge owners catch rot before readers do.
Quality scoring against templates
Start every article from a structured template — SOP, FAQ, policy, runbook — and see a live quality score against the template's own minimum requirement.
Categories, tags & article types
Organize the whole knowledge base with categories, free-form tags, and typed articles, then filter and browse by any of them.
Reader feedback & issue tracking
Readers mark articles helpful or not and report content issues with a severity level, routed to the owner and tracked through to resolution.
Portal & public publishing
Publish articles to authenticated portal users or the public web, with a searchable article list, breadcrumbs, and an in-page table of contents.
Reading tracking & acknowledgement
Records who read each article and when, so owners can confirm that a policy or procedure was actually seen.
Markdown/HTML import & printable reports
Bring existing documentation in through the import wizard, then generate a clean, printable report of any article for offline sharing.
How it works
Author from a template
Start a new article from an SOP, FAQ, policy, or runbook template and watch a live quality score guide the first draft.
Review & approve
A reviewer is assigned and the article moves through review and approval before it can be published.
Organize & publish
Categorize, tag, and set a visibility of internal, portal, or public for each article before it goes live.
Track & maintain
Version history, reading acknowledgement, and the Needs Attention report keep content trustworthy over time.
Frequently asked
No sales fog. If your question isn't here, email us and we'll answer it the same way.
No. Cerevantix Knowledge Base is fully Community-compatible — it depends only on base, mail, and portal, so it runs on Odoo 19 Community without any Enterprise app.
Buy it on the Odoo App Store
Purchase, download and install directly from the official Odoo Apps Store — you'll always get the latest supported build.
Knowledge Base
SOPs, runbooks and FAQs under a review-and-approval workflow with automatic version history, quality scoring and a content-health report — published to portal or public, with reading acknowledgement tracked.
Buy on Odoo App Store