Feedback that gets acted on — not lost in a spreadsheet
Capture negative, neutral and positive feedback in one register, assign an owner and due date, and drive every item through to a customer-validated close — with severity triage and cross-item analytics built in.
The problem
Customer feedback arrives through support tickets, sales calls, surveys and hallway conversations, but it dies in an inbox or a spreadsheet. Pain points go unactioned, compliments go unrecognized, and nobody can show who did what, by when, or whether the customer was ever told the outcome.
The solution
Customer Feedback Actions & Pain Points gives every piece of feedback an owner, a due date and a workflow that ends in a customer-validated close. Severity and product-impact triage, themed tags and built-in analytics turn scattered signals into a single accountable register.
Everything you need to close the loop
Every capability below is implemented in the module.
Unified Feedback Register
Log negative, neutral and positive feedback in one place instead of juggling separate apps for complaints, pain points and compliments.
Owner & Due Date
Assign an accountable owner and a due date to every item so nothing captured is ever left unactioned.
Severity & Product Impact
Classify each item by severity and product impact on a built-in scale, so teams triage what matters most with zero setup.
Customer-Closure Workflow
Move items through New, In Progress, Resolved and Customer Validated with one-click status buttons, so closure always loops the customer back in.
Share Internally
Flag recognized positive feedback and share it internally with a click, posting straight to the record’s chatter for team recognition.
Themes & Tags
Group recurring pain points, compliments and requests under reusable, color-coded tags to surface patterns across the whole register.
Full Audit Trail
Every status change, assignment and field update is tracked on the chatter, so you always know who did what and when.
Analytics Dashboard
Pivot, graph and grouped kanban views break down feedback by state, sentiment, severity, channel and owner for a real support and sales dashboard.
Multi-Company & PDF Export
Keep feedback isolated per company and export any record as a PDF summary to share or archive outside Odoo.
How it works
Capture
Log feedback with customer, channel, rating and sentiment the moment it comes in.
Assign & Triage
Set an owner, due date, severity and product impact to prioritize what needs attention first.
Act & Resolve
Move the item through In Progress to Resolved with one-click workflow buttons and a recorded action summary.
Validate with the Customer
Confirm the customer was informed and close the loop at the Customer Validated stage.
Frequently asked
No sales fog. If your question isn't here, email us and we'll answer it the same way.
No. Install the app and start logging feedback immediately — severity, product-impact and channel scales ship ready to use, with no setup records to create.
Buy it on the Odoo App Store
Purchase, download and install directly from the official Odoo Apps Store — you'll always get the latest supported build.
Customer Feedback Actions & Pain Points
A unified feedback register with owners, due dates, severity and themes — and a customer-closure workflow that proves the loop was closed, with analytics and a full audit trail.
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