Reviews shoppers trust, moderation you control
Collect star ratings, written reviews, and rich media from shoppers, then moderate, reply, and showcase them with a verified-buyer badge and rating-distribution histogram no competitor offers.
The problem
Odoo's native rating tools are thin, and the review apps on the market each solve one slice of the problem — email-triggered collection, moderation, or file attachments — while leaving the rest to a bolt-on workaround. Two of the paid attachment apps even ship a documented bug where customer images auto-download instead of previewing inline. Merchants are left choosing between login-only friction, unmoderated spam risk, or a broken gallery.
The solution
Website Customer Reviews & Ratings combines low-friction submission, a bulk moderation queue, verified-buyer badges, inline media galleries, a rating-distribution histogram, helpful voting, business replies with automatic customer notification, and a dedicated product Q&A section — all in one Odoo 19 native app, so shoppers see credible social proof and merchants stay in control.
Everything a review program needs
Every capability below is implemented in the module.
Star Ratings & Written Reviews
Shoppers rate 1 to 5 stars and leave a titled written review with reviewer name and publication date — the trust baseline every product page needs.
Moderation Queue with Bulk Actions
A kanban queue grouped by status lets moderators bulk approve or reject submissions, or switch to auto-publish mode for low-touch stores.
Verified Buyer Badge
Reviews are automatically flagged Verified Buyer when the reviewer has a confirmed sales order for the reviewed product — a credibility signal no competitor offers.
Inline Media Gallery
Customers attach images, PDFs, and video with configurable size limits; every attachment previews inline with full-screen zoom — never an auto-download.
Rating Distribution Histogram
A 1-to-5-star breakdown appears on every product page and the dedicated reviews page, giving shoppers instant sentiment context at a glance.
Helpful Voting & Business Replies
Shoppers mark reviews helpful or not helpful, and merchants can reply publicly to any review — the reviewer is automatically notified when a business responds.
Product Q&A
A separate, moderated question-and-answer section lets shoppers ask pre-purchase questions without cluttering the review feed.
Portal Self-Service
Logged-in customers manage their own submissions from My Account, editing a review's rating or comment — the update automatically re-enters moderation.
Reviews Page & Website Snippet
A dedicated, sortable and filterable reviews page and a drag-and-drop website builder snippet let merchants showcase social proof anywhere on the site.
How it works
Shopper submits
A shopper rates and reviews a product from the product page, optionally without logging in, and can attach photos or documents.
Team moderates
New reviews land in the moderation queue for approval, rejection, or bulk action — or publish automatically if you enable auto-publish.
Review goes live
Approved reviews publish to the product page, shop tiles, the reviews page, and the website snippet with the verified-buyer badge and histogram.
Merchant engages
Reply to reviews, answer product questions, and track submissions from the backend — customers are notified automatically when you respond.
Frequently asked
No sales fog. If your question isn't here, email us and we'll answer it the same way.
It runs independently and adds a full review workflow — star ratings, moderation, verified-buyer badges, media, and Q&A — on top of your existing product pages without touching Odoo's core rating mixin.
Buy it on the Odoo App Store
Purchase, download and install directly from the official Odoo Apps Store — you'll always get the latest supported build.
Website Customer Reviews & Ratings
Star ratings and written reviews with a moderation queue, verified-buyer badges, an inline media gallery, helpful voting, business replies and product Q&A on your storefront.
Buy on Odoo App Store