One warranty journey, from registration to resolution
Register products against serial numbers, track coverage automatically, and resolve claims with an instant eligibility verdict — all native to Odoo, with a customer portal and public verification page built in.
The problem
When a customer returns weeks after purchase with a defect, warranty data is scattered across sales, invoices, and inventory lot records, forcing staff to manually reconstruct every claim. There is no native way to verify coverage, decide eligibility, or let a customer register a product and check status online — the result is slow responses, inconsistent decisions, and disputes that erode the loyalty a warranty is supposed to build.
The solution
A single native workflow unifies registration, coverage tracking, claims, and renewals. Coverage windows compute automatically from configurable templates, every claim shows an instant in/out-of-warranty verdict with a plain-language reason, and customers get a self-service portal plus a public serial-number verification page — no Enterprise Helpdesk required.
Everything a warranty program needs
Every capability below is implemented in the module.
Coverage Templates
Define reusable warranty policies with duration in days, months, or years, an optional renewal duration, auto-approval rules, and a coverage note describing what is included.
Warranty Registration
Register a purchased product against its serial or lot number, tied to the customer, the coverage template, and the originating sale order.
Automatic Coverage Tracking
Coverage state (in warranty, expiring soon, expired) and days remaining are computed automatically from the template and any approved renewals — no manual date math.
Native Claim Workflow
A full claim lifecycle — submitted, under review, approved, rejected, resolved — with chatter, activities, and agent assignment, built in without any Helpdesk dependency.
Instant Eligibility Verdict
Every claim shows an immediate eligible / out-of-coverage / needs-review verdict with a plain-language reason and days remaining at the claim date, cutting disputes and handling time.
Coverage Renewals
Extend a registration's coverage window with a renewal request, with an optional auto-approval rule per template so recurring renewals need no manual sign-off.
Customer Portal
One self-service place where logged-in customers see every registered product, register a new one, file a claim, and follow its status through to resolution.
Public Verification Page
Anyone can enter a serial number on a public page and get an instant coverage verdict — no login required, ideal for resellers or walk-in service checks.
Product & Sales Integration
Set a default coverage template per product or product category, and generate warranty registrations directly from a confirmed sale order.
How it works
Configure coverage
Set a duration and renewal policy per warranty template, then assign it to a product or an entire product category.
Register a warranty
Generate it from a confirmed sale order, let the customer self-register in the portal, or create it manually from a serial number.
File & assess a claim
A customer or agent submits a claim; the system computes the eligibility verdict instantly from the coverage window.
Resolve & renew
Approve a repair, replacement, or refund, or file a renewal to extend coverage when the current window lapses.
Frequently asked
No sales fog. If your question isn't here, email us and we'll answer it the same way.
No. Warranty claims are a first-class model with their own full workflow, chatter, and activities — there is no Helpdesk dependency, so it works on Odoo Community.
Buy it on the Odoo App Store
Purchase, download and install directly from the official Odoo Apps Store — you'll always get the latest supported build.
Product Warranty Management
Coverage windows computed from configurable templates, claims that return an instant in/out-of-warranty verdict with a plain-language reason, and renewals — plus a customer portal and a public serial-number verification page.
Buy on Odoo App Store