Stop losing revenue to rejected recall and warranty claims
Unified recall campaign and warranty claim management for vehicle service centres — with VIN eligibility checks, preventive validation and claims analytics built natively into Odoo.
The problem
Garages that perform manufacturer-sponsored recall and warranty work only get paid if the claim is documented perfectly: the right VIN, the approved labour time, the returned-parts evidence, all submitted correctly. Today that means juggling manufacturer portals, spreadsheets and the shop system separately — and claims that are wrong get rejected weeks later, long after the vehicle has left the bay and the chance to fix the record has passed.
The solution
One Odoo app covers both recall campaigns and warranty claims with a shared VIN, vehicle and repair-order data model. Batch VIN eligibility checks flag which in-shop vehicles qualify for an open campaign, a pre-submission checklist blocks incomplete claims before they are sent, and a claims analytics dashboard turns rejection history into insight — so claims get paid instead of bouncing back.
Everything a claims desk needs
Every capability below is implemented in the module.
Unified recall and warranty workflow
One claim model handles both recall and warranty claims with a shared draft-to-done statusbar, audit trail and analytics, instead of two separate products.
VIN eligibility at a glance
Every vehicle and claim shows a live eligibility badge against open recall campaigns, so staff know before work starts whether a vehicle qualifies.
Batch VIN eligibility check
A wizard checks a whole fleet or booking list against every open campaign in one pass, instead of looking vehicles up one at a time.
Approved labour and parts tracking
Claimed labour time is checked against the manufacturer's approved allowance and flagged when it is exceeded, alongside returned-parts lines with their own metadata.
Preventive pre-submission checklist
A blocker alert on the claim form stops submission until required fields, labour limits and parts evidence are complete — catching mistakes before they cause a rejection.
Rejection-reason documentation
Every refused claim records why, from a maintained, reorderable list of rejection reasons, so failure patterns become visible instead of buried in notes.
Consistency flagging against similar claims
A Similar Claims stat button surfaces comparable past claims side by side, flagging overstated labour or inconsistent data before a claim is sent.
Claim template library
Start claims from a library of common fault codes and labour times, each paired with its own submission checklist, to cut keying time and errors.
Batch multi-manufacturer submission
Select a queue of ready claims across different manufacturers and submit them in a single action, clearing a submission backlog at once.
How it works
Track vehicles and campaigns
Register vehicles by VIN and manufacturer recall campaigns with their eligibility criteria and approved labour allowance.
Check eligibility
Run a single VIN check or a batch wizard across the whole booking list to see which vehicles qualify for an open campaign.
Build and validate claims
Create the claim from a template, record labour and parts, and clear the pre-submission checklist before it is sent.
Submit and analyze
Batch-submit ready claims to their manufacturers, document any rejections, and track outcomes on the claims analytics dashboard.
Frequently asked
No sales fog. If your question isn't here, email us and we'll answer it the same way.
Yes. Recall campaigns and warranty claims share one claim model, one workflow and one set of vehicle, manufacturer and repair-order records, so you buy and learn a single app instead of two.
Buy it on the Odoo App Store
Purchase, download and install directly from the official Odoo Apps Store — you'll always get the latest supported build.
Vehicle Manufacturer Recalls & Warranty Claims
Recall campaigns and warranty claims in one workflow with single and batch VIN eligibility checks, approved labour and parts tracking — and a pre-submission checklist that catches errors before the manufacturer does.
Buy on Odoo App Store