Never miss a ticketing deadline again
Travel Agency Ticketing & Back Office unifies ticketing & BSP queues, name changes & amendments, refunds & chargebacks, ancillary sales, ATOL/trust protection and insurance commission around a single booking — with computed deadlines, a color-coded risk dashboard and escalation alerts so no clock silently lapses.
The problem
Between booking and boarding, a travel agency runs six legally-enforced clocks at once: ticketing deadlines before a GDS auto-cancels, BSP settlement windows, amendment and chargeback deadlines, statutory refund windows, ATOL/trust certificate deadlines and insurance suitability documentation. Today these live on spreadsheets, shared email reminders and staff memory — artifacts that drift across shift handovers and leave no audit trail when a deadline is missed, a debit memo lands or an ombudsman complaint arrives.
The solution
One module anchors every workflow to the booking and computes each deadline automatically from case type, jurisdiction, airline and GDS. A color-coded risk signal (green/amber/red/overdue) rolls up from every child record to the booking, escalation alerts fire at 7 days and on miss, chatter captures the evidence trail, and bulk tools handle group bookings — turning six passive logbooks into one active compliance safety net.
Six back-office workflows, one risk engine
Every capability below is implemented in the module.
Unified Risk Dashboard
A booking kanban and list colored by its worst child risk (green/amber/red/overdue) gives managers one view of every at-risk clock across ticketing, amendments, refunds, ancillaries, protection and insurance.
Computed Deadlines
Ticketing time limits are calculated from configurable GDS rules, statutory refund and chargeback-defense dates from jurisdiction and case type — removing the most common source of manual deadline entry error.
Escalation Alerts
A daily cron schedules an activity and posts to chatter the moment any record enters the 7-day or overdue risk band, so a deadline cannot silently lapse during a shift handover.
Ticketing & BSP Queues
Record locator, GDS, queue number and hours-remaining countdown on a Held → Ticketed → Settled workflow, with settlement-period and debit-memo risk tracking by airline.
Amendments & Schedule Changes
Airline fee, agency fee and fare difference roll up into a total cost impact, with automatic compensation-band logic on airline reschedules and manager approval required above a configurable threshold.
Refunds & Chargebacks
Refundable fare, taxes and penalties are tracked separately with an auto-computed expected refund, dual statutory and chargeback-defense deadlines, and supplier status (pending/received/disputed) to confirm the money actually came back.
Ancillary Sales
Seats, baggage, meals and SSRs track airline cost against selling price for margin visibility, with pre-filled pricing templates and bulk seat-assignment for groups.
ATOL, Bonding & Trust Protection
A Draft → Confirmed → Done workflow tracks certificate number, issue date and trust release date, with bulk certificate issuance for group bookings and a printable certificate report.
Insurance & Commission
Premium and tax are recorded separately for accurate commission, with a configurable commission rule engine by insurer and cover type, plus pre-existing-condition declaration capture for suitability defense.
How it works
Create the booking
Record the PNR, customer, airline, destination, departure date and passenger list as the single anchor for every downstream workflow.
Log the workflow records
Open ticketing, amendment, refund, ancillary, protection or insurance records straight from the booking’s smart buttons; deadlines compute automatically.
Watch the risk dashboard
Every clock rolls up to a color-coded risk level on the booking, so managers see what is at risk across the whole book at a glance.
Act before the deadline
Escalation alerts fire at 7 days and on miss, and batch tools issue certificates or assign seats for a whole group in one pass.
Frequently asked
No sales fog. If your question isn't here, email us and we'll answer it the same way.
No. This is a back-office layer that attaches to a booking record you create inside the module; it is not a front-office booking engine or GDS connector.
Buy it on the Odoo App Store
Purchase, download and install directly from the official Odoo Apps Store — you'll always get the latest supported build.
Travel Agency Ticketing & Back Office
Computed ticketing, BSP, amendment, refund and chargeback deadlines with escalation alerts on one risk dashboard — plus ancillaries, ATOL and trust protection, and insurance commission.
Buy on Odoo App Store