Lost & found, finally organized for every property.
A staff registry that tracks every guest item from discovery to return — with storage tracking, chain-of-custody, automated guest notifications, and manager dashboards, all built into Odoo.
The problem
Paper logbooks and spreadsheets have no status tracking, no link to the guest's stay, and no storage record — so even logged items are hard to find, and a phone call about a lost charger turns into a ten-minute search with no clear answer.
The solution
A single registry walks every item through Reported, Found, Returned, and Closed, ties it to the guest's stay for safe claim verification, tracks exactly where it is stored, and notifies the guest automatically the moment it is located.
Everything front desk, housekeeping, and management need
Every capability below is implemented in the module.
Full item lifecycle
Every item moves through Reported, Found, Returned, and Closed with a visible status bar, tracked history, and one-click state buttons — no ambiguity about where an item stands.
Guest stay linkage
Link an item to the guest's own check-in and check-out window. A return is validated against that stay window automatically, preventing mistaken or fraudulent claims.
Chain-of-custody tracking
Every item records who found it, who stored it, who returned it, and who is responsible — a complete audit trail for valuables and liability protection.
Photo capture on every item
Attach a photo directly on the item record for fast visual identification, shown as the kanban card cover for quick recognition at a glance.
Storage location tracking
Track exactly which storage location holds each item, with live capacity, occupancy, and a full-location warning so storerooms never go overcrowded without notice.
Smart storage recommendations
When an item is logged, the module recommends an available storage location automatically, based on live capacity across all locations.
Automated guest notifications
The moment an item is marked located or returned, the guest receives an automatic email — closing the loop without a single manual phone call.
Unclaimed-item reminders
A daily check flags items approaching their return deadline and schedules a to-do activity for the responsible staff member, so aging items never pile up unnoticed.
Bulk move & manager dashboards
Move multiple items to a new storage location in a single action, and review volumes, aging, and staff handling times through built-in graph and pivot dashboards.
How it works
Log the item
Staff log a found item in seconds — title, category, photo, and where it was found — from a phone, tablet, or desk.
Store it safely
Mark it Found and the module recommends an available storage location; chain-of-custody records who stored it and where.
Verify the claim
When a guest calls, link the item to their stay and confirm the claim falls inside their actual check-in/check-out window.
Return & close
Mark it Returned to notify the guest automatically by email, then Close the record — a complete, audited history remains.
Frequently asked
No sales fog. If your question isn't here, email us and we'll answer it the same way.
No. The module ships its own lightweight guest-stay model (guest, room, check-in/check-out dates), so it installs standalone on any Odoo database and still validates claims against the guest's actual stay window.
Buy it on the Odoo App Store
Purchase, download and install directly from the official Odoo Apps Store — you'll always get the latest supported build.
Hotel Lost & Found Management
Log every found item with photos and storage location, link it to the guest's stay and track chain of custody — with automated guest notifications and unclaimed-item reminders.
Buy on Odoo App Store