Replace four siloed apps with one unified workspace for the whole GP access journey
Triage calls, Did Not Attend events, home visits and care-home ward rounds — captured as structured, reportable data instead of buried in a free-text notes box, so practice managers can finally audit, cost and evidence the whole patient-access journey.
The problem
Triage decisions live in a clinician's memory, missed appointments are forgotten by the end of the day, home visits happen with no record of who went where, and care-home residents can quietly deteriorate because nobody tracked whether they were actually reviewed. Generic clinic modules offer only a single free-text notes box, so none of this activity is ever captured as structured, auditable data.
The solution
One connected workspace captures triage calls, DNA events, home visits and care-home rounds as purpose-built structured fields instead of free text. A full status workflow with chatter audit, lone-working safety check-in, NEWS2/ReSPECT tracking and a unified patient view turn every access activity into reportable, auditable data — replacing four separate purchases with one coherent tool.
Everything the patient-access journey needs
Every capability below is implemented in the module.
Unified Access Workspace
Triage, DNA, home visits and care-home rounds live in one connected app instead of four separate purchases, each with its own screen.
Triage Call Tracking
Presenting problem, caller, urgency, minutes-to-callback and disposition are captured as structured, filterable data instead of a free-text note.
DNA Repeat-Offender Visibility
Every missed appointment rolls up a cost-of-lost-slot figure and a live count of that patient's prior DNA events, surfacing repeat offenders automatically.
DNA Policy-Stage Escalation
Track every patient through informal note, first warning, second warning and final warning, with SMS reminder history logged against each event.
Lone-Working Safety Check-In
Clinicians check in and out of every home visit, with a named safety contact alerted on request and a safe return confirmed on the record.
Home-Visit Cost & Time Rollup
Travel and visit minutes automatically roll up into a total time and visit cost, so high-cost community visits can be costed accurately.
Care-Home Resident Tracking
A line per resident on every round means nobody is silently skipped, closing the quiet-deterioration gap left by a single round summary.
NEWS2 & ReSPECT Record-Keeping
Highest NEWS2 score, escalation threshold, ReSPECT status and medication review are captured per resident and rolled up to the round.
Unified Patient View
Smart buttons on every patient and care-home record link straight to their triage calls, DNA events, home visits and rounds.
How it works
Log the Activity
Open Patient Access and record a triage call, DNA event, home visit or care-home round with purpose-built structured fields.
Progress the Workflow
Move each record through Draft, Confirmed and Done, with every change kept in a full chatter audit trail.
Stay Safe & Compliant
Check in and out on home visits and record NEWS2 scores and ReSPECT status resident-by-resident on care-home rounds.
Review From the Patient Record
Open any patient or care home and see every linked triage call, DNA event, visit and round in one place.
Frequently asked
No sales fog. If your question isn't here, email us and we'll answer it the same way.
No. It is a standalone structured record-keeping layer for triage, DNA, home visits and care-home rounds that sits alongside your existing appointment and patient systems; it does not integrate directly with NHS systems such as EMIS, SystmOne or Spine.
Buy it on the Odoo App Store
Purchase, download and install directly from the official Odoo Apps Store — you'll always get the latest supported build.
GP Patient Access: Triage, DNA, Home Visits & Care-Home Rounds
Triage calls, DNA tracking with policy-stage escalation, home visits with lone-working check-ins and care-home rounds with NEWS2 and ReSPECT records — in one patient view.
Buy on Odoo App Store