Track the True Cost of Every Support Ticket
Log expenses directly from Helpdesk tickets, see cost status at a glance, and analyze support spend by ticket, team, or customer — all without leaving the ticket you are working on.
The problem
Support teams incur real costs while resolving tickets — parts, travel, courier fees, contractor charges — but logging them means leaving Helpdesk, opening Expenses, and re-typing details from scratch. Nothing links the cost back to the ticket that caused it, so nobody can answer a simple question: what did this ticket actually cost us?
The solution
This app links hr.expense records directly to Helpdesk tickets. Log a cost from the ticket form with fields pre-filled, create expenses in bulk across many tickets at once, see cost totals and status badges on every ticket view, and analyze support spend in a dedicated cost report grouped by ticket, team, customer, or product.
Everything you need to cost a ticket
Every capability below is implemented in the module.
Log a Cost From the Ticket
One click on the ticket form opens a pre-filled expense form linked to that ticket, with the description automatically set from the ticket name.
Expenses Smart Button
A stat button on every ticket shows the linked expense count and opens the full list, filtered and ready to review.
Cost Totals on Every View
Ticket list and kanban views show a running Total Cost and a Cost Status badge (Draft, Submitted, Approved, Posted, Paid, Refused) without opening the ticket.
Bulk Expense Creation
Select multiple tickets from the list and log a shared cost, such as a site visit, across all of them in a single wizard action.
Team-Based Approval Routing
Configure an Expense Approver and an amount threshold per Helpdesk team; expenses at or above the threshold route to that approver automatically.
Full Audit Trail
Every expense logged against a ticket posts a chatter message on the ticket, so cost changes are traceable back to the exact action and time.
Ticket Cost Analytics
A dedicated pivot, graph and list report breaks down support spend by ticket, team, customer, product, or state.
Two-Way Traceability
Every expense form and list shows its linked Helpdesk Ticket and Team, with a filter and group-by to isolate ticket-driven spend inside the Expenses app.
Related Team Field
Expenses automatically inherit their ticket's Helpdesk Team, so cost reporting groups correctly with zero manual tagging.
How it works
Log a Cost
From any ticket, click "Log a Cost" to open a pre-filled expense form linked to that ticket.
Batch or Bulk
Select several tickets in the list and log a shared cost across all of them in one wizard.
Track and Approve
Cost status badges and totals appear on ticket list, kanban, and form views; approvals route automatically to the team's configured approver.
Analyze Spend
Open the Ticket Costs report to break down spend by ticket, team, customer, product, or time period.
Frequently asked
No sales fog. If your question isn't here, email us and we'll answer it the same way.
It extends the standard hr.expense model directly — no separate cost model. Every expense you log from a ticket is a normal Expense record, fully compatible with existing approval, reporting, and accounting flows.
Buy it on the Odoo App Store
Purchase, download and install directly from the official Odoo Apps Store — you'll always get the latest supported build.
Expenses For Helpdesk Tickets
Log parts, travel and contractor costs straight from a Helpdesk ticket, roll them up on every ticket view, and analyse support spend by ticket, team or customer.
Buy on Odoo App Store