Coordinate every guest service on one timeline
Track hotel stays and ground transfers for every guest in a single, team-visible record — room type, board, vehicle, pickup times, passenger and luggage counts, vendor, and status, all in one place.
The problem
Concierge and guest-services teams juggle hotel bookings, ground transfers, and VIP requests across spreadsheets, email threads, and the memory of individual coordinators. When a schedule shifts or a vendor changes a pickup time, there is no single authoritative record tying a guest to every service booked on their behalf — and a missed pickup or wrong room type damages a premium client relationship.
The solution
Concierge Services Management gives every booking — hotel or transfer — a shared Draft to Confirmed to Cancelled lifecycle, vendor tracking, and full chatter history, all linked to the guest. One kanban, one list, one guest timeline: the whole team always knows who is where, what was booked, and what is still pending.
Everything a concierge desk needs, in one app
Every capability below is implemented in the module.
Unified Guest Timeline
Every hotel stay and ground transfer booked for a guest lives in one date-sorted record, so the team always sees the complete service history at a glance.
Hotel Accommodation Booking
Capture room type (Single, Double, Twin, Suite), board option (Room Only through All Inclusive), and room number for every stay.
Ground Transfer Coordination
Record vehicle type, pickup and drop-off locations, and passenger and luggage counts for every transfer.
Shared Booking Lifecycle
Move any booking through Draft, Confirmed, and Cancelled with one-click statusbar actions and full tracked history.
Vendor Tracking
Link every booking to the hotel or transport supplier that will deliver it, with an audit trail of changes.
Guest Directory
A dedicated view surfaces only guests who have active bookings, so coordinators always know who still needs attention.
Operational Kanban
A status-grouped kanban gives the team an at-a-glance view of every booking's readiness across both service types.
Service-Specific Lists
Dedicated Hotel Bookings and Transfer Bookings views let each team filter straight to their own service line.
Team Communication & Activity Tracking
Full chatter and activity scheduling on every booking keeps notes, approvals, and follow-ups visible to the whole team.
How it works
Log the guest and service
Create a booking, choose Hotel or Transfer, and assign the guest it is for.
Fill in the details
Add room/board or vehicle/pickup details, passenger and luggage counts, and the vendor.
Confirm and track
Move the booking from Draft to Confirmed on the statusbar and log notes or activities.
See the full picture
Open the guest's unified timeline, or scan the kanban to see every booking's status at a glance.
Frequently asked
No sales fog. If your question isn't here, email us and we'll answer it the same way.
Yes. Every booking — hotel accommodation or ground transfer — uses the same model, lifecycle, and guest link, so a guest's full service history shows up in one unified, date-sorted timeline.
Buy it on the Odoo App Store
Purchase, download and install directly from the official Odoo Apps Store — you'll always get the latest supported build.
Concierge Services Management
Hotel bookings, ground transfers and vendors tied to each guest on one team-visible timeline — so a changed pickup time never gets lost between coordinators.
Buy on Odoo App Store