Warranty claims, validated in seconds
Register warranties automatically when you sell, check every claim against its coverage window in a glance, and carry an approved claim straight into a repair, replacement, refund, or return — all inside Odoo.
The problem
Odoo ships with no warranty engine, so teams track coverage in spreadsheets, guess whether a returned unit is still under warranty, and hand-process every claim through email. Decisions are inconsistent and warranty spend is invisible.
The solution
One warranty-first workspace where sales auto-create warranties, every claim shows a live covered / expired verdict, approved claims flow into returns and refunds, and cost rolls up per product — without replacing native Odoo Helpdesk.
Everything after-sales needs
Every capability below is implemented in the module.
Flexible Warranty Terms
Configure coverage per product in days, months, or years, with an optional paid extended-warranty tier alongside the free base coverage.
Auto Registration on Sale
When a sales order is confirmed, a warranty is created for every warranted product and linked to the customer, order, and product — no manual registration.
Validate Before You Decide
Each claim shows a live Covered, Expired, or Not Covered verdict computed from the warranty start date, end date, and the claim date, so the call takes seconds.
Clear Claim Workflow
Every claim follows an auditable path — Draft, Submitted, Under Investigation, Approved or Refused, then Resolved — with a sequenced reference and full chatter history.
Repair, Replace, Refund, Exchange
Record the resolution outcome on the claim itself instead of losing it in email, so every claim ends in a documented decision.
Returns Into Inventory
Authorize a return from an approved claim and receive the unit back through Odoo's picking flow, closing the physical-goods gap most cheaper apps ignore.
Cost Tracking & Rollup
Capture part, labor, shipping, and refund costs per claim, then see warranty spend roll up by product to spot defect-prone items and manage the P&L line.
Claim-Funnel Dashboard
Graph and pivot views break down open claims by state, resolution outcome, and warranty cost, so bottlenecks in investigation are obvious at a glance.
Customer Self-Service Portal
Customers view their warranties, submit a claim, and follow its status from the Odoo portal. Role-based access keeps approvals and refunds under control.
How it works
Configure Warranty
Set base and extended terms on the product's Warranty tab.
Sell & Register
Confirm the sales order and the warranty is created automatically.
Validate & Decide
Read the coverage verdict, then approve or refuse the claim.
Resolve & Report
Repair, replace, refund, or return, then track cost on the dashboard.
Frequently asked
No sales fog. If your question isn't here, email us and we'll answer it the same way.
Each claim is checked against its warranty's start and end dates and the claim date, then shown as Covered, Expired, or Not Covered. Approval is blocked unless the claim is covered, so warranty spend stays under control.
Buy it on the Odoo App Store
Purchase, download and install directly from the official Odoo Apps Store — you'll always get the latest supported build.
Product Warranty & Claim Management
One warranty-first workspace for registration, claim validation, returns, and cost visibility, built natively on Odoo.
Buy on Odoo App Store