File claims and settle them before the deadline expires
One workspace for damage, shortage, loss and delivery-guarantee claims — with automatic liability caps, active deadline enforcement, and a public claim form customers can use themselves.
The problem
Carriers, freight forwarders and courier operators lose money on cargo every day. Parcels arrive damaged, shipments go short, and time-guaranteed deliveries miss their promised window — and every one of these events is governed by hard legal rules: CMR weight-based caps, carrier tariff limits, and strict notice deadlines, often just 30–90 days. Miss the filing window and the claim's recovery value drops to zero, yet most teams still track this in spreadsheets, email threads and calendar reminders that know nothing about liability regimes or filing deadlines.
The solution
Cargo & Parcel Claims Management gives every claim type — damage, shortage, total loss and delivery-guarantee — a single workspace that calculates the correct liability cap automatically, tracks the notice deadline from day one with a color-coded warning dashboard, and lets customers file self-service claims straight from a public tracking page, so nothing is lost to a spreadsheet or a missed date.
Everything a claims desk needs
Every capability below is implemented in the module.
Unified Claims Workspace
Damage, shortage, total loss and delivery-guarantee claims all live in one workspace, with the claim type driving which liability rules apply.
Automatic Liability Calculation
CMR weight-based caps, carrier tariff limits and declared value are computed automatically and shown side by side with the resulting payable amount.
Active Deadline Enforcement
Every claim computes its notice deadline and shows a color-coded on-track, approaching or expired status, backed by a dedicated dashboard of claims inside their warning window.
Evidence & Scan Trail
A damage photo gallery and a full delivery scan-trail timeline sit on every claim, so an adjudicator can review evidence without hunting through attachments.
SLA & Delivery Guarantee Tracking
The promised service level is compared against the actual delivery scan to auto-calculate minutes late and show a clear met-or-breached SLA status.
Exclusion & Refund Rules Engine
Configurable exclusion templates (weather, force majeure, legal hold) and refund rules (percentage, fixed credit, voucher) keep rejections and refunds consistent.
Settlement Reconciliation
A dedicated reconciliation list shows claimed versus settled amounts and the percentage of liability recovered across many claims at once.
Shipment & Carrier Integration
A smart button on the shipment shows its claim history, and carrier records carry the CMR rate and tariff limits that pre-fill every new claim.
Public Self-Service Claim Capture
Customers look up a shipment on a public tracking page and file a claim themselves, pre-filled with scan data, absorbing the async claim stream staff otherwise miss.
How it works
Track or file
Staff open a claim from the shipment, or the customer looks up the shipment on the public tracking page and files it themselves.
Classify & calculate
The claim type sets the liability regime, and the CMR, tariff or declared-value cap plus the payable amount are computed automatically.
Investigate
An investigation checklist populates automatically; photo evidence, the goods manifest and the scan trail support the review.
Settle & notify
Once approved, the settled amount and recovery percentage are recorded and the customer receives an automatic decision email.
Frequently asked
No sales fog. If your question isn't here, email us and we'll answer it the same way.
No. It installs on Stock, Mail and Website — all standard Odoo Community modules — with zero proprietary dependencies.
Buy it on the Odoo App Store
Purchase, download and install directly from the official Odoo Apps Store — you'll always get the latest supported build.
Cargo & Parcel Claims Management
Damage, shortage, loss and delivery-guarantee claims in one workspace with automatic liability calculation and settlement reconciliation — and filing deadlines actively enforced.
Buy on Odoo App Store